Frequently Asked Questions

Orders are packed and dispatched within one to two business days. Delivery then takes two to four weeks to New Zealand and Australia, three to six weeks to the United States and Europe, and four to six weeks to the rest of the world. These estimates run from dispatch and do not include customs delays.

Shipping is free on every order, worldwide, with no minimum spend. There is nothing extra added at checkout.

As soon as your order leaves us, we email you a confirmation with a tracking number. You can also check the status of any order at any time from your account.

The more lights you buy, the less each one costs. Buy two or three of the same fixture and you save 10%, four or five saves 15%, and six or more saves 20%. The discount is applied automatically in your bag, so there is no code to remember.

Our fixtures are built from the materials used in traditional Japanese lantern making: rice paper, rattan, woven fabric and hand-finished timber. Because each shade is finished by hand, small variations in grain and tone are part of the character rather than a fault.

Paper and fabric shades suit warm-white LED bulbs, which stay cool and give the soft, candle-like glow these shades are designed for. We do not recommend high-wattage halogen or incandescent bulbs in any paper shade.

You can change or cancel an order within two hours of placing it. After that we have usually begun packing it and may not be able to make changes, so please contact us as soon as possible if something is wrong.

No. All sales are final, and we do not accept returns or change-of-mind refunds. Our lights are made and dispatched to order from overseas, where sending a fixture back costs more than the fixture itself, so please do not ship anything back to us. Every product page lists the full measurements, materials and fitting details, so please check them carefully before ordering, and contact us first if anything is unclear.

This is the one case where we refund you in full. Paper and rattan are fragile, so every fixture is packed in a moulded insert. If yours still arrives damaged or faulty, send us a photo within 48 hours of delivery and we will replace it or refund you in full, at no cost to you and with nothing to send back. The same applies if tracking shows your order was never delivered.

Dust paper and fabric shades with a dry, soft brush, and wipe rattan with a barely damp cloth. Keep every shade away from damp rooms and direct sunlight, both of which cause paper to yellow and warp over time.